Shipping Policy

We are committed to delivering your sport shoes, slippers, and sneakers quickly and safely. Please review our shipping policy below for details about order processing, shipping time, and delivery.

1. Order Processing Time

All orders are processed within 1–3 business days after the order is placed and payment is confirmed. Orders are not processed or shipped on Sundays or public holidays.

If there is a high volume of orders, shipments may be slightly delayed. Customers will be notified if there is a significant delay.

2. Shipping Time

Delivery times may vary depending on your location.

• Standard Shipping: 4–7 business days
• Remote Areas: 6–10 business days

Delivery time may vary due to courier delays, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges (if applicable) will be displayed at checkout before payment. Occasionally, we may offer free shipping promotions.

4. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation message with tracking details (if tracking is available). This allows you to track the progress of your delivery.

5. Incorrect Address

Customers are responsible for providing the correct shipping address. If an incorrect or incomplete address is provided, delivery delays may occur. We are not responsible for orders delivered to the wrong address provided by the customer.

6. Delayed or Lost Shipments

While we work with reliable shipping partners, delays may sometimes occur. If your order is significantly delayed or appears lost, please contact customer support for assistance.

7. Damaged Packages

If your package arrives damaged or opened, please take photos and contact customer support within 48 hours of delivery.

8. Contact Us

For any shipping-related questions or concerns, please contact our customer support:

Customer Support Email: mustaqueasrafy@gmail.com