Return & Refund Policy

We want you to be fully satisfied with your purchase of our sport shoes, slippers, and sneakers. If you are not completely happy with your order, you may request a return or refund according to the policy below.

1. Return Eligibility

Customers may request a return within 7 days of receiving the product. To be eligible for a return, the item must meet the following conditions:

• The product must be unused, unworn, and in its original condition.
• The product must be returned with original packaging, tags, and accessories (if any).
• The product must not show signs of wear, damage, dirt, or washing.
• A valid proof of purchase or order confirmation is required.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

Returns will not be accepted in the following situations:

• Products that have been used, worn outdoors, or damaged by the customer.
• Products returned without original packaging or tags.
• Return requests made after 7 days of delivery.
• Items purchased under final sale, clearance, or special discount offers (if specified).

3. Return Process

To request a return:

1. Contact customer support with your order details and reason for return.
2. Wait for return approval and instructions from our support team.
3. Pack the product securely in its original packaging.
4. Send the product to the return address provided by customer support.

For assistance, contact:

Customer Support Email: mustaqueasrafy@gmail.com

4. Refund Policy

Once we receive and inspect the returned item:

• If the return is approved, your refund will be processed.
• Refunds will be issued to the original payment method used during purchase.
• Refund processing may take 5–10 business days depending on your payment provider.

If the returned product does not meet the return conditions, the refund request may be rejected.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong product, please contact customer support within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund after verification.

6. Exchange Policy

If you need a different size or replacement, you may request an exchange within 7 days of delivery, subject to product availability.

7. Shipping Costs

• Return shipping costs may be the responsibility of the customer unless the item received is damaged, defective, or incorrect.
• Original shipping charges are non-refundable unless the return is due to our error.

8. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice.